Delivery Information

How long will it take for my customised bōgu to arrive?

All orders placed through Shogun Kendogu are treated as custom-made products and built to each customer’s specifications. Production time varies depending on the level of customisation. Please check the product page and/or check with us for current wait times.

Once your order is confirmed, our team will provide a more accurate timeframe based on your selected options. If production is expected to exceed the estimated time, you will be notified as soon as possible.

Please note that all estimated timeframes refer to production only and do not include shipping or customs clearance.

What are the shipping costs to my country?

We proudly offer free international shipping to most countries. However, all customers are responsible for any import duties, taxes, or customs fees charged by their own country.

We have no control over these charges and cannot predict the cost, as they vary by region and import regulations. For more details, please check with your local customs office.

When you place an order with Shogun Kendogu, you are considered the importer of record and are responsible for ensuring compliance with all import laws and regulations in your country.

What shipping methods do you use?

All international orders are shipped from Japan via trusted courier or postal services (Japan Post EMS, DHL, FedEx, or similar). Shogun Kendogu reserves the right to choose the most appropriate shipping method for orders eligible for free shipping.

Once dispatched, you will receive a tracking number by email. Please allow several days for the tracking information to update, especially during busy seasons or customs inspection periods.

What if my order hasn’t arrived yet?

If your order has not arrived within 14 working days of the shipment notification, please check the following before contacting us:

Look for a delivery notice from your local courier or postal service. Your parcel may be waiting at a nearby depot or post office.
Check any safe delivery areas where the driver may have left the package.
Verify your tracking number for delivery status updates.

If the parcel is still missing after these checks, please contact us at info@shogunkendogu.com with your invoice number and tracking number, and we will do our best to assist in locating your shipment.

Please note:

If the carrier’s tracking shows the parcel as “delivered”, Shogun Kendogu and Kazutaka Budō Kōbō are not responsible for loss or theft after delivery confirmation.
We will always do our best to help, but replacement or refund cannot be guaranteed once the item is marked as delivered.

What if an item is missing from my shipment?

If you believe an item is missing, please contact us immediately at info@shogunkendogu.com, quoting:

Your invoice number,
Tracking number, and
The missing item details.

To ensure full transparency, the contents of every outgoing order are photographed and archived before dispatch. These records are used to verify and resolve any discrepancies. (These images are strictly internal and are not shared with third parties.)

What if my order arrives damaged?

If your parcel appears damaged upon delivery, please take clear photographs of:

The outer packaging,
The shipping label, and
The damaged item(s).

Contact your courier immediately to lodge a damage claim, and send us a copy of your claim and photos within 7 days of delivery. Please note that Shogun Kendogu is not liable for loss or damage in transit, as this is the responsibility of the courier once the parcel leaves Japan. We will, however, assist you with documentation to support your claim.

Can I change my shipping address after ordering?

Address changes can only be made before dispatch. Once a parcel has shipped, we cannot redirect or recall it.
Please double-check all shipping details carefully at checkout.

My question isn’t listed here…

We’re always happy to help. If your question isn’t covered here, please email us at info@shogunkendogu.com and we’ll get back to you as soon as possible.